THE MEHRIT CENTRE LTD. (“TMC”) is an educational organization offering courses and information online. Established by Dr. Stuart Shanker in 2012, to work towards a vision of calm, alert children, youth and adults flourishing in physically and emotionally nurturing environments. The mission is to ground learning and living in self-regulation.
TMC is looking a Learning Navigator who would respond to learners’ questions about enrollment, registration, course concerns and general questions ensuring that learners have a positive experience connecting with the MEHRIT Centre (TMC) and Self-Reg learning.
The following is an indefinite/temporary position covering a maternity leave. To the best of our knowledge this term position will be from May 1, 2021 to May 27, 2022 this is however dependent on the current employee’s decisions with regards to the length of their maternity leave.
Position Overview: Learning Navigator
Reporting to the Dean of eSchool, the Learning Navigator is creating a positive, meaningful, and impactful experience for learners within the TMC Self-reg eSchool by being the ‘go to’ person that learners can reach out to with questions about enrollment, registration, and any other concerns that they have.
Areas of Accountability
¥ Assist the Client Care Coordinator with Group registrations, updates on the status of group learners and discusses questions or concerns with the Client Care Coordinator and Dean to create positive relationships with group learners.
¥ Identify any learners that need to be followed up with or need extra support (significant personal or work challenges, difficulties with the course format etc.) for follow up with the Dean.
¥ Follow up with a personal email with all learner’s that didn’t start the course or are Deferring/ Pausing.
¥ Set up Facilitator and TA tracking documentation for each new cohort of the Self-Reg Certificate courses.
¥ Update Student Information System (SIS) databases with data related to learner’s status at the end of each course cycle when notified by the eSchool Mentor.
¥ Create reports in Student Information System (SIS) of learners moving forward to the next course for the Dean and eSchool Administrator.
¥ Analyze SIS data to identify patterns, gaps and opportunities for improvement as related to e-School offering and client services supports
¥ Ensure the learner data is safely stored on Google Drive in the Student Information System (SIS) making regular backups of this information.
¥ Ensure the Dean of eSchool has accurate enrollment numbers from 1 month prior to the start of each course and then updating 1 week before each course starts.
¥ Assist the Dean in assigning learners to cohorts ensuring even distribution.
¥ Create enrollment lists and include any prior work a learner has completed and share with the eSchool Administrator to enroll learners in their courses.
¥ End of courses create list of learners that did not complete and discuss individual options with the Dean.
¥ Provide monthly learner status reports to the Dean and the executive team for all e-school courses and offering.
¥ Make suggestions to the Dean to strengthen procedures or further enhance learners’ overall experiences.
¥ Escalate issues that emerge that require decisions or follow-up to the Dean.
¥ Communicate with TMC eSchool Admin staff around general inquiries and questions.
¥ Collaborate with the eSchool team and other TMC departments on tasks, projects and initiatives as assigned by the Dean
• Applicants must be currently enrolled in or has completed the Self-Reg Foundations Program.
• 2+ years’ experience in an administrative and/or data base management role
• Canadian citizen residing in Canada
• High degree of professionalism and ability to work independently and reliably
• Proven abilities in time management, planning and problem-solving.
• Proficiency in programs: Airtable, Basecamp, MS Office Suite, Google Docs, Gmail, e-meeting software etc.
• Experience in Student Information System (SIS) databases an asset
• Interest or experience in fields related to learning or health and well-being may be an asset.
• Client Service oriented individual (caring, attentive, good listener, knows when to escalate an issue, etc.)
• Excellent written communication skills that demonstrate diplomacy, tact, discretion and confidentiality
• Proactive and able to work independently with a high level of self-motivation to problem solve and develop innovative solutions.
Working Hours and Conditions
All TMC employees are expected to, and are supported in, carrying out their job responsibilities in a professional and responsive way that is aligned with TMC’s mission, values and strategic directions.
This is a work at home position. The employee is expected to provide their own computer, software and internet connection.
This position has flexible and variable working hours, based on the volume of work required by TMC, however it is expected that the employee will work a maximum of 10 hours per week. (suggested to check email daily) Training for this position will be done evening and weekends during May 2021. Following training the successful candidate can then choose their hours of work.
Starting rate of pay hourly based on experience between $17 – $18
Interested candidates are invited to submit their resume with cover letter via email to firstname.lastname@example.org. Please note there will be a timed pre-interview task to complete as part of the interview process. We thank all who apply for their interest; however only those applicants selected for an interview will be contacted.
Job Type: Part time term (Maternity)
Duration: May 1 2021– May 27, 2022
Please submit your resume with cover letter by noon March 29, 2021.